Privacy Policy

Our commitment to your privacy

Smile Care Studio ("we", "us") respects your privacy and is committed to protecting the personal information you share with us, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

This policy explains what we collect, why we collect it, and the choices you have — in plain language, with no fine print tricks.

Information we collect

We collect only what we need to provide you with safe, personalized dental hygiene care:

• Contact details — name, phone number, email and mailing address when you book or message us.
• Health information — dental and medical history relevant to your hygiene care, with your consent.
• Appointment records — booking dates, visit notes and recall schedules.
• Billing information — insurance provider details and payment records (we never store full card numbers).
• Website data — pages visited and basic device information, used only to improve this site.

How we use your information

• To book, confirm and remind you of appointments.
• To provide and personalize your hygiene care and home-care plans.
• To process insurance claims and payments where you ask us to.
• To respond to your questions and requests within one business hour.
• To send occasional smile tips — only if you opt in, and you can unsubscribe anytime.

We never sell your personal information, and we never use your health records for marketing.

Cookies & analytics

Our website uses a small number of cookies to remember your preferences and to understand, in aggregate, how the site is used. These do not identify you personally.

You can disable cookies in your browser settings at any time; the site will continue to work normally.

Sharing & disclosure

We share personal information only with:

• Your insurance provider — when you request direct billing or claim support.
• Trusted service providers — such as secure booking, email and accounting tools, bound by confidentiality.
• Legal authorities — only when required by law.

We do not sell, rent or trade your personal information to anyone.

Retention & security

Your records are kept only as long as needed for care, legal and regulatory requirements (including Ontario health-record retention rules), and are then securely destroyed.

We protect your information with password-protected systems, encrypted transmission (SSL) on this website, and physical safeguards at our studio.

Your rights

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to update anything inaccurate or incomplete.
• Withdraw consent — opt out of reminders or newsletters at any time.
• Questions — ask how your information is handled, and get a clear answer.

To exercise any of these rights, contact us using the details below — we respond to all privacy requests within 30 days, as required by PIPEDA.

Children's privacy

Our website is not directed at children, and we do not knowingly collect personal information from children online. For in-studio care of minors, information is collected only from a parent or guardian with proper consent.

Changes to this policy & contact

We may update this policy from time to time; the "last updated" date above always reflects the current version. Continued use of the site after changes means you accept the updated policy.

Questions about this policy, or about your personal information? Reach our privacy contact directly: